Privacy Policy

Laneigemalls Privacy Policy

Laneigemalls ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.laneigemalls.com, the "Site"), purchase our skincare and makeup products, or interact with our services. By accessing or using our Site and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. Information We Collect

We may collect two types of information about you: personal information (information that identifies you personally) and non-personal information (information that does not identify you individually).

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you engage with our Site and services, including but not limited to:
  • Contact information: Name, email address (e.g., [email protected] for communications), phone number, shipping address, billing address.
  • Payment information: Credit card details, debit card details, or other payment method information (note: we do not store full payment details; this information is processed by our third-party payment processors).
  • Account information: Username, password, and other details when you create an account on our Site.
  • Order information: Details about the skincare and makeup products you purchase, order history, and delivery preferences.
  • Beauty-related information: Information you provide when seeking product consultations, such as skin type, skin concerns (e.g., dryness, acne, aging), makeup preferences, or other details to help us recommend suitable products.
  • Communication information: Content of emails, messages, or other communications you send to us (e.g., feedback, complaints, customer service inquiries).
  • Marketing preferences: Information about whether you wish to receive marketing communications from us (e.g., skincare tips, makeup trends, product promotions).

1.2 Non-Personal Information

We may automatically collect non-personal information when you visit our Site, which may include:
  • Technical information: IP address, browser type and version, operating system, device type, screen resolution, and information about how you access and use the Site (e.g., pages visited, time spent on pages, links clicked, product categories viewed).
  • Aggregated information: Data that is combined with other users' information and anonymized, such as average purchase patterns of skincare/makeup products, popular product types, and overall Site traffic statistics.
We may collect non-personal information using cookies, web beacons, and other similar tracking technologies. For more information, see Section 6 (Cookies and Tracking Technologies).

2. How We Use Your Information

We use your personal and non-personal information for the following legitimate business purposes:
  • Process and fulfill your orders: Verify your identity, process payments, ship skincare and makeup products to your designated address, send order confirmations and delivery updates.
  • Provide customer service: Respond to your inquiries, resolve issues, process returns or exchanges, and provide personalized product consultations (via [email protected] or other channels).
  • Manage your account: Maintain and update your account information, allow you to access and manage your order history and preferences.
  • Improve our Site and services: Analyze user behavior, identify areas for improvement (e.g., Site navigation, product selection), and enhance the overall user experience.
  • Personalize your experience: Recommend skincare and makeup products that match your skin type, concerns, and preferences based on the information you provide.
  • Send marketing communications: Provide you with information about our products (e.g., new skincare launches, makeup collections), beauty tips, special offers, and other updates that may interest you, provided you have opted in to receive such communications.
  • Ensure security and fraud prevention: Monitor and protect our Site and services from unauthorized access, fraud, and other security threats.
  • Comply with legal obligations: Fulfill our legal and regulatory requirements, such as tax reporting, and respond to lawful requests from government authorities.

3. How We Disclose Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may disclose your information in the following limited circumstances:
  • Third-party service providers: We may share your information with trusted third parties who perform services on our behalf, such as payment processors (to process payments), shipping and logistics providers (to deliver your orders), email service providers (to send order and marketing communications), and analytics providers (to analyze Site usage). These third parties are only authorized to use your information to perform the services we request and are obligated to protect your information.
  • Legal requirements: We may disclose your information if required by law, regulation, or legal process (e.g., a court order, subpoena), or to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business transactions: In the event of a merger, acquisition, sale of assets, or other business transition, your information may be transferred to the new entity or successor in interest, provided they agree to comply with this Privacy Policy.
  • With your consent: We may disclose your information to third parties if you have explicitly agreed to such disclosure.

4. Your Rights Regarding Your Information

You have the following rights with respect to your personal information, subject to applicable laws:
  • Access: You may request access to the personal information we hold about you, including details about how we collected and used it.
  • Correction: You may request that we correct or update any inaccurate or incomplete personal information.
  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., if we need to retain the information to comply with legal obligations).
  • Restriction of use: You may request that we restrict or stop using your personal information in certain circumstances.
  • Opt-out of marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us at [email protected].
To exercise any of these rights, please contact us at [email protected] with your request. We may ask you to provide proof of identity to verify your request and will respond to your inquiry within a reasonable time frame as required by law.

5. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
  • Secure storage: Using encrypted storage systems and secure servers to store your information.
  • Access controls: Restricting access to personal information to authorized personnel only.
  • Third-party security: Requiring our service providers to maintain appropriate security measures to protect your information.
  • Regular reviews: Periodically reviewing and updating our security practices to address emerging threats.
While we strive to protect your information, no security system is completely foolproof. We cannot guarantee the absolute security of your information, and you acknowledge that you provide your information at your own risk.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your browsing experience, analyze Site usage, and personalize content and offers. A cookie is a small text file that is stored on your device when you visit a website.
We use the following types of cookies:
  • Necessary cookies: These cookies are essential for the operation of our Site, such as allowing you to navigate the Site, access secure areas, and process orders. You cannot disable these cookies through our Site settings.
  • Analytics cookies: These cookies help us understand how users interact with our Site by collecting information about page views, time spent on pages, and other usage data. This information is aggregated and anonymized.
  • Marketing cookies: These cookies are used to track your browsing activity on our Site and other websites to provide you with personalized marketing content and offers related to skincare and makeup products.
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling certain cookies may affect the functionality of our Site.

7. Third-Party Links

Our Site may contain links to third-party websites or services (e.g., social media platforms, payment processors). This Privacy Policy does not apply to these third-party sites, and we are not responsible for the privacy practices or content of such sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information as soon as possible. If you believe that a child under 13 has provided us with personal information, please contact us at [email protected].

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Site and services after the updated policy takes effect constitutes your acceptance of the changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]