Laneigemalls Shipping Policy
Laneigemalls is committed to providing reliable and transparent shipping services for your skincare and makeup purchases. This Shipping Policy outlines the details of our shipping services, including shipping costs, processing times, delivery timelines, and related provisions to ensure a smooth shopping experience. By placing an order with Laneigemalls, you acknowledge that you have read, understood, and agreed to the terms of this Shipping Policy.
1. Shipping Costs
We offer free shipping worldwide on all orders, with no minimum purchase requirement. This free shipping policy applies to all skincare and makeup products, and there are no hidden shipping fees. The total amount displayed at checkout is the final amount you need to pay, excluding any potential customs duties or taxes (see Section 8 for details).
2. Order Processing and Dispatch Time
After your order is confirmed and payment is received, we will initiate order processing. Our standard processing time is 1-3 business days. During this period, we will verify your order information, carefully inspect and package your skincare and makeup products (to ensure they are protected during transit), and arrange for shipment.
Please note that processing times may be extended by 1-2 business days during peak seasons (e.g., holidays, promotional sales) or due to unforeseen circumstances such as inventory adjustments or logistics disruptions. If there is a significant delay in processing your order, we will notify you promptly via the email address you provided during checkout.
3. Delivery Timeframe
The estimated delivery time for all orders is 6-12 business days from the date of dispatch. This timeframe is an estimate and is calculated based on historical shipping data. Actual delivery times may vary slightly due to factors beyond our control, including but not limited to: customs clearance procedures in the destination country/region, local transportation conditions, and weather events.
Once your order is dispatched, we will send you a shipping confirmation email containing a unique tracking number. You can use this tracking number to monitor the real-time status of your delivery through the "Order Tracking" section on our website or the official website of the shipping carrier.
4. Shipping Carriers
To ensure the safe and timely delivery of your skincare and makeup products (which may be fragile), we cooperate with reputable international shipping carriers. The specific carrier assigned to your order will be determined based on your destination and the nature of the products.
5. Shipping Address Requirements
It is your responsibility to provide an accurate, complete, and accessible shipping address when placing an order. Please double-check your shipping address (including street name, house number, postal code, and contact phone number) before submitting your order to avoid delivery delays or failures.
If an order is returned to us due to an incorrect or incomplete shipping address, undeliverable location, or failure to claim the package, we will contact you via email to verify the correct address. If you need to re-dispatch the order, we will arrange it free of charge; however, if the return is caused by your incorrect address information, you may need to bear the additional storage or handling fees (if any) incurred.
If we are unable to contact you within 15 days of the package being returned, we will process a refund for your order (excluding any non-refundable fees, if applicable) after deducting the necessary handling costs.
6. Shipment Tracking
You can track your order status independently through the "Order Tracking" section on our website by entering your order number and the email address used to place the order. If you do not receive the shipping confirmation email within 4 business days of placing your order, please first check your spam/junk folder. If you still cannot find it, contact our customer service team at
[email protected] for assistance.
7. Delayed or Lost Shipments
If your order has not been delivered within 15 business days of dispatch (beyond the estimated 6-12 business days), please contact our customer service team immediately with your order number and shipping confirmation details. We will investigate the status of your shipment with the relevant carrier.
If the shipment is confirmed to be delayed due to carrier issues, we will coordinate with the carrier to expedite delivery. If the shipment is confirmed lost, we will offer you two solutions: either resend the same skincare and makeup products to you free of charge or process a full refund for your order.
8. Customs and Import Duties
For international shipments, your order may be subject to customs clearance procedures in the destination country/region. Please note that Laneigemalls is not responsible for any customs duties, taxes, or other fees imposed by the destination country/region. These fees are the sole responsibility of the recipient and must be paid directly to the customs authorities or the shipping carrier upon delivery.
Customs policies vary by country/region, so we recommend that you familiarize yourself with the local customs regulations before placing an order. If you refuse to pay the customs fees and the package is returned to us, we will process a refund for your order after deducting the original shipping costs (even though we offer free shipping to customers, we still incur shipping costs to send the package) and the return shipping costs.
9. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our business practices, legal requirements, or market conditions. When we make changes, we will update the "Effective Date" at the top of this policy. Your continued use of our website and purchase of our products after the updated policy takes effect constitutes your acceptance of the changes. We encourage you to review this Shipping Policy periodically.
10. Contact Us
If you have any questions, concerns, or inquiries regarding this Shipping Policy, please contact our customer service team at:
